Shipping Your Order

Product Availability & Shipping

Most of our products are stocked in our U.S. warehouse and are shipped the same day for orders placed before 2 PM, Monday through Friday, excluding public holidays.

Once your order has been prepared and shipped, you will receive a confirmation email with your tracking information.

Made-to-Order Products

Some items may require additional processing time before shipping. If your order includes a made-to-order product, we will inform you of the estimated shipping timeframe.

Need your order quickly? Please contact us before placing your order so we can confirm product availability and delivery options.

Customized Products

Processing times for customized products may vary depending on the quantity and type of personalization requested.

1 to 5 pieces: Ships within 24 to 48 hours

6 to 10 pieces: Ships within 48 to 72 hours

More than 10 pieces: Ships within approximately one week

More than 100 pieces: Please contact us for a custom production timeline

Shipping Times & Costs

Shipping costs are calculated based on the weight, volume, and destination of your package. You can view the available shipping rates and carriers directly at checkout before confirming your order.

Shipping fees include order preparation, packaging, handling, and transportation costs. We recommend placing all items in a single order, as we cannot guarantee that two separate orders can be combined after checkout.

Free shipping on orders over $99 within the continental United States.

United States

Continental U.S.: Estimated delivery time: 2 to 5 business days after shipment.

Alaska, Hawaii, Puerto Rico, and U.S. territories: Estimated delivery time: 5 to 10 business days after shipment.

Canada

Estimated delivery time: 5 to 10 business days after shipment.

Please note that customs duties, import taxes, or additional carrier fees may apply for international shipments and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take up to 24 hours to appear after the package has been handed over to the carrier.

Important Information

Delivery times are estimates and may vary depending on the carrier, destination, weather conditions, holidays, or high-volume periods.

Unichef.us is not responsible for delays caused by the carrier once the package has been shipped, but our customer service team will assist you if any issue occurs during delivery.

Return Conditions

All items purchased from Unichef may be returned*!

You have 30 days from the date you receive your order to request an exchange, store credit, or refund, based on the carrier’s delivery date.

Return window: You have 30 days from the date of receipt of your order to request a refund.

Refund method: Refunds are issued to the original payment method used for the purchase. If you prefer, you may also choose to receive store credit.

Product condition: To be eligible for a return, the item must be in its original condition, meaning it must be new, unused, in its original packaging, and unopened when applicable.

*Customized products: Customized items, including products with embroidery, printing, or any other requested modification, cannot be exchanged or refunded, except in the case of a manufacturing defect or an error on our part.

Return contact information: To start a return, please log in to your account using the email address used at the time of purchase. A verification code (OTP) will be sent to you by email, allowing you to access your account and submit your return request directly.

Fees, if applicable: We are pleased to offer free exchanges and returns. You will not be required to pay return shipping fees, restocking fees, or any additional charges.

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